- Resources
Chesapeake Homes
Homeowners Support
During normal working hours, our Warranty Service Department will assist you with non-emergency and bona-fide emergency situations to the best of their ability.
In order to service your new home in the most efficient manner, we accept warranty requests at twelve-week and ten-month intervals after occupancy or closing date, whichever occurs first. Any warranted items that have been reported to our office in writing will be serviced on this time schedule. Any items of a nature in which you feel should not wait until the twelve-week or ten-month intervals may be reported, in writing, to our office during the first-year warranty period. Unless it's of an immediate priority nature, items submitted prior to the twelve-week and ten-month intervals will be held on file and reviewed at the appropriate time. All service orders requiring appointments with subcontractors/suppliers must be made and completed prior to the end of your first year after occupancy/closing.
Exclusions
The normal day-to-day upkeep and maintenance of the home is the homeowner's responsibility. Refer to our Warranty Guidelines for specific details on items that do not fall under the terms and conditions of this warranty.
Warranty Resources
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